Fulfillment Times
Orders are usually shipped within 2 to 4 business days (Monday - Friday), may take longer during sales and holidays. The shipping time varies per destination and is not included with fulfillment time.

USA (Lower 48)
$0 - $49.99 = $3.95
$50 - $98.99 = $5.95
$99 or more = FREE

USA (Other)
$59.99 or less = $9.95
$60.00 - $99.99 = $15.95
$100.00 - $199.99 = $19.95
$200.00 or more = $25.95

Canada / Europe / UK
Shipping rates are calculated at checkout.
Rates DO NOT include import duties/taxes.

UPS Ground Shipping
Shipments are delivered quicker than Average Delivery Times (USPS), however packages can still take 1 to 3 business days to ship from our warehouse. This means if you place an order on 
Saturday and choose UPS 2-Day Shipping, it will ship between the following Monday to Wednesday in most cases. And it will be delivered on or before the following Friday in most cases.

Any unused product purchased on our website can be returned or exchanged within 15 days of receiving it. Customer pays shipping on returns or exchanges, plus a 15% restock fee for shipments over 10lbs. If we made a mistake with your order, let us know at any time and we'll make it right.

Shipping Delays
Please note that weather, natural disasters, pandemics, strikes, slow customs clearance, and other unforeseen circumstances can delay shipments, even when expedited. Shipping delays are outside of our control. If a product is on backorder or will take longer than 1 week to ship, customer will be notified. 

Return Policy on Wood Slabs
Please note that this variety of walnut slabs are considered rustic, character wood (common grade) and small cracks, knots, and holes are not only normal, but desirable. Returns for live edge slabs are generally only acceptable for noticeably damaged pieces such as a board arriving completely broken, not for aesthetic preferences.

Coupon codes are generally not redeemable with other offers and cannot be used after their expiration.